4.2.2.3 Manage Item Charges : Manage Item Charges Detailed Process Model Description : 7.4 Create Bill Exceptions To Do

7.4 Create Bill Exceptions To Do
Reference: Manage Item Charges Process Model - Page 4 for the associated business process diagram.
Group: TO DO Bill Error Process
Actor/Role: CC&B
Description: CC&B can create a To Do Entry for every Bill in error status. The To Do functionality allows for online review by a user or group of users. To Do Lists summarize and total entries for different To Do Types. Status of To Do Entries is available for evaluation.
Entities to Configure
Process Names
At times the organization is made aware of a possible anomaly with a particular Batch of Bills. There are two background processes for canceling or reopening an entire batch of Bills. For more information, refer to 4.2.2.2 CC&B v2.5 Manage Metered Charges.

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