4.2.2.3 Manage Item Charges : Manage Item Charges Detailed Process Model Description : 2.1 Request Changes for Recalculation of Item Bill Segment

2.1 Request Changes for Recalculation of Item Bill Segment
Reference: Manage Item Charges Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: After review CSR or Authorized User identifies a problem with the generated Bill segment. The CSR or Authorized User, based on established business rules, then adds or changes the data used for the Bill Segment calculation. Typical changes for an Item based Service Agreement may include a change to the number of Items, or date information. There are no specific restrictions on changes that need to be done across the application to calculate the correct Bill Segment.

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