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Oracle UtilitiesCustomer Care and Billing Release 2.5.0
4.2.2.3 Manage Item Charges
Brief Description
Actors/Roles
Business Process Diagrams
Manage Item Charges Detailed Process Model Description
1.1 Evaluate Customer Account Eligibility for Bill
1.2 Enter Specific Data for Bill (Segment)s Calculation
1.3 Request Generate New Bill Segments
1.4 Determine Bill Period, Consumption Period, Service Points
1.5 Determine Prorated Bill Period, Consumption Period, Service Points
1.6 Build Collection of Items and Store Item Details for Bill Segments
1.7 Calculate Bill Segments Lines and Create Bill Segments Using Rates
1.8 Create Financial Transactions
1.9 Add Final Bill Switch for Bill Segments
1.9.1 Format Online Presentation
2.0 Review Bill Segments
2.1 Request Changes for Recalculation of Item Bill Segment
2.2 Update Information
2.3 Request Delete Bill
2.4 Delete Bill
2.5 Request Delete Specific Bill Segments
2.6 Delete Bill Segments
2.7 Request Freeze Bill Segments
2.8 Freeze Bill Segments
2.9 Request Re-Bill Bill Segments
3.0 Update Bill Segments to Pending Cancel and Create New Bill Segments
3.1 Request Undo Re-Bill Bill Segments
3.2 Delete New Segments and Return Original Bill Segments to Frozen
3.3 Request Cancel Frozen Segments
3.4 Update Bill Segments to Pending Cancel
3.5 Request Undo Cancel Bill Segments
3.6 Return Original Bill Segments to Frozen
3.7 Request Finalize Cancel Bill Segments
3.8 Update Bill Segments to Canceled
3.9 Request Add Bill Messages
4.0 Add Bill Messages
4.1 Request Complete Bill
4.2 Create Bill Message
4.3 Create Bill Messages Based on Configuration
4.4 Add Adjustments, Payments, and Bill Corrections to Affect Bill Amount
4.5 Determine Due Date, Late Payment Charge Date, and Credit Review Date
4.6 4.3.2.5a CC&B v2.5 Manage Late Payment Charge
4.7 4.3.1.1d CC&B v2.5 Manage Auto-payments
4.8 4.3.2.2 CC&B v2.5 Manage Severance Process
4.9 4.3.2.6 Write Off Uncollectible Receivables
5.0 Create Additional Required Bill Messages
5.1 Update Bill with Completion Details
5.2 Review Bill
5.3 Make Necessary Changes for Bill
5.4 Request Reopen Bill
5.5 Update Current Bill to Reopen
5.6 Request Changes to Impact Balance
5.7 Update Balance
5.8 Extract Bill for Delivery (print, email, web, etc.)
5.9 Produce Bill
6.0 Send Bill to Customer
6.1 Receives Bill
6.2 Select Accounts for Open Bill Cycle
6.3 Check Eligibility for Batch Billing
6.4 Highlight Bill Segment Exceptions
6.5 Highlight Bill Exceptions
6.6 Identify Bill Segments in Error Status
6.7 Create Bill Segment Exceptions To Do
6.8 Evaluate and Investigate Error
6.9 Resolve Error
7.0 Update Data
7.1 Request Complete To Do
7.2 Complete To Do Entry
7.3 Identify Bills in Error Status
7.4 Create Bill Exceptions To Do
Installation Options - Control Central Alert Algorithms
Various Rate Schedule Algorithms and Major Configuration Information
Entities to Configure
Related Training