4.2.2.3 Manage Item Charges : Manage Item Charges Detailed Process Model Description : 2.3 Request Delete Bill

2.3 Request Delete Bill
Reference: Manage Item Charges Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: During the review process it is determined the Bill Segment was created incorrectly or by mistake. The CSR or Authorized User requests to delete the Bill or Bill Segment. When a Bill has only one Bill segment, the Bill and the corresponding segment are deleted at the Bill level.
Note: The Bill can be deleted prior to completion when Bill Segments are Freezable or in Error status.

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