Brief Description Business Process: 4.2.2.3 CC&B v2.5 Manage Item Charges Process Type: Sub Process Parent Process: 4.2.2 CC&B v2.5 Manage Bill Sibling Processes: • 4.2.2.2 CC&B v2.5 Manage Meter Charges • 4.2.2.4 CC&B v2.5 Manage External and Miscellaneous Charges • 4.2.2.5 CC&B v2.5 Manage Loan Charges • 4.2.2.6CC&B v2.5 Manage Deposit Charges • 4.3.1.1 CC&B v2.5 Manage Payments This process describes Billing for Item-based services. Utility Companies may charge for some equipment - budged and non-budged items installed on Service Points Premises due to various reasons. When such an items installed Utility Company expects to get paid for these items usage. Billing process evaluates type and amount (if multiple items are installed), apply appropriate rates and generate Bills. Most bills are produced in a Batch Billing process. However the CSR or Authorized User can create Bills manually if required. If a Bill is generated, but contains errors the CSR or Authorized User has the ability to modify the Bill or Bill Segment. As soon as Bill is created, Company makes it available for Customer and every person linked to the Customer's Account who requires a copy of the Bill.