• CSR: CSR or Authorized User of the Customer Care and Billing application.
• CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
• Customer: Utility Company’s Customer
• Field Operations: Company or department that provides operational support, coordinates and performs field work (installation, repair, maintenance, investigations etc. that allows Utilities to provide services to customers).
• Document Management Software: Document Management Software that allows create and maintain paper or paperless documents and manage document workflow.
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