4.2.2.3 Manage Item Charges : Manage Item Charges Detailed Process Model Description : 2.9 Request Re-Bill Bill Segments

2.9 Request Re-Bill Bill Segments
Reference: Manage Item Charges Process Model - Page 2 for the associated business process diagram.
Actor/Role: CSR
Description: As more information is available, or there is further review or investigation, the CSR or Authorized User now determines a need to Cancel and Rebill the Bill Segments. If the problem identified in frozen Bill Segment has been resolved, CSR or Authorized User requests to Rebill the Bill Segment.
Note. When something has been wrong for an extended period of time with Billing, the CSR or Authorized User may use Multi Cancel/Rebill page to request Cancel/Rebill.
Entities to Configure

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