4.2.2.3 Manage Item Charges : Manage Item Charges Detailed Process Model Description : 3.4 Update Bill Segments to Pending Cancel

3.4 Update Bill Segments to Pending Cancel
Reference: Manage Item Charges Process Model - Page 2 for the associated business process diagram.
Actor/Role: CC&B
Description: When the CSR or Authorized user requests Initiate Cancel, the system updates the Bill Segment Status to Pending Cancel.

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