4.2.2.3 Manage Item Charges : Manage Item Charges Detailed Process Model Description : 5.4 Request Reopen Bill

5.4 Request Reopen Bill
Reference: Manage Item Charges Process Model - Page 2 for the associated business process diagram.
Actor/Role: CSR
Description: After review the CSR or Authorized User determines to reopen a Bill for the Customer's account.

© 2011 Oracle and/or its affiliates. All Rights Reserved